5000

Case Workers

200,000

Cases /Year

6.5 Mn

Population Managed

About CJAMS

CJAMS is one of the flagship project driven by the Department of Human Services of the State of Maryland.

Goal/Challenge

Prior to choosing Cardinality, CJAMS used a combination of Pen & paper and client server systems. CJAMS is driven by the ideology of being a responsive citizen centric platform. However the reliance of legacy systems posed challenges in delivering citizen centric output.


Among various other competing products, CJAMS chose Cardinality for the following reasons


  • It shared the same ideology of being a customer centric organization
  • Delivering a cost effective yet highly customizable and configurable solution to improve customer happiness
  • Ability for CJAMS to seamlessly integrate their DHS platform with several other Govt systems which gives the user a 360 degree view of the case across the time period

The Solution we provided

  • An Open source architecture with the flexibility and freedom for CJAMS to make changes to the source code according to their requirements without any external vendor dependencies
  • Our Mobile 1st approach helps the case & intake workers to make notes on the go and helps them experience the flexibility and freedom which they have never enjoyed before
  • Our 100% configurable, low code platform makes the transition for case workers who are moving from Pen and paper to Digital intake, painless.